WAKE FOREST GUEST TICKETS

All guest tickets for Tuesday’s game against Wake Forest have been claimed.

WAKE FOREST GAME DAY EMAIL

Crazies,

Join us in Cameron next Tuesday (3/5) as your Blue Devils gear up for March Madness by hosting the Wake Forest Demon Deacons in their last home game of the season!

A couple important reminders in advance of Tuesday’s game:

1. Everyone seeking entry to the graduate and professional student section in Cameron must first obtain a wristband at the Bostock Gate ticket office.

2. No bags, backpacks, purses, clutches, fanny packs, etc. will be permitted in the graduate and professional student section.

3. No guests under the age of 18 will be permitted in the graduate and professional student section.

4. Please make sure you have access to barcoded versions of all tickets at least 24 hours in advance of the game. The more time we have to help you locate missing tickets, the better for everyone!

5. Once inside Cameron, please make your way to your section. During the game, students are welcome to purchase concessions and to visit the restroom, but must always return promptly to their section.

As always, if you do not plan to attend this game, please donate your ticket back through the ticket portal or advance your ticket to another graduate student. More information on using the ticket portal functions can be found here. If another graduate or professional student is in possession of your ticket for Tuesday’s game (or if you plan to advance your ticket to another graduate or professional student), please make sure they have access to this information. Either forward them this email or direct them to the 'Game Day Information' page on the Basketball Committee website.

Game Day Information:

Date: Tuesday, March 5, 2019

Student Doors: 5:30 PM

Guest Tickets Picked Up By: 6:15 PM

Guaranteed Entry for Ticket Holders Until: 6:30 PM

Tip-Off: 7:00 PM

All graduate/professional students who have a ticket must bring:

1. Valid Duke ID/Spouse ID

*Please bring your physical ID. We will not have the ability to process digital DukeCards.

2. Season Ticket

*Printed tickets as well as PDFs or QR codes presented on mobile devices will all be sufficient for entry.

Please note that your ticket will only guarantee you admission to the graduate and professional student section in Cameron until 6:30 PM. Students with tickets arriving after 6:30 PM will be placed in the walk-up line.

You must obtain a wristband at the Bostock Gate ticket office in order to get into Cameron, otherwise you will be denied admission to the graduate and professional student section by events staff. Please ensure that you do not get your ticket scanned at any entrances other than the graduate and professional student doors, which are located on the south side of Cameron (facing the football stadium). If you enter through another entrance and try to get into the graduate and professional student section, you will be asked to leave and get a wristband. You will then be sent to the end of the graduate and professional student line.

Once inside Cameron, please make your way to your section (bench side or band side). Students are welcome to purchase concessions and to visit the restroom, but must always return promptly to their section. Students who are not included in the fire marshal’s head count if the section closes may not be able to gain re-entry.

Walk-Up Line:

Graduate and professional students without a ticket can join the walk-up line by presenting a valid Duke ID (or Spouse ID) at the Bostock Gate ticket office. You must obtain a wristband at the Bostock Gate ticket office in order to join the walk-up line. Students in the walk-up line are not guaranteed admission. Students in the walk-up line may not bring guests.

Guest Information:

The game against Wake Forest will feature a '1-brings-2' guest promotion. This means that a ticket holder with a valid Duke ID can request to bring up to two additional guests (see instructions below). Note that guest tickets are limited in number: once they have all been claimed, additional guest tickets will not be made available. Though guests do not need to be current Duke students, they must be 18 years of age or older. Guests must be accompanied by a ticket bearing graduate or professional student in order to obtain a wristband. Guests are never guaranteed admission.

Be sure to claim a guest ticket only if you intend to use it. Ticket holders with guests must arrive by 6:15 PM. No exceptions. Guests without Duke IDs will not be allowed in the walk-up line. Guests are responsible to uphold all community standards and ticket usage policies set forth by the Basketball Committee, Duke University Athletics Association, and Duke University.

Instructions for Claiming Guest Tickets

The links to claim guest tickets through the GoDuke ticket portal will be made available at the top of the Basketball Committee website’s ‘Game Day Information’ page tonight (2/28) at 11:59 PM. After the designated time, you may click the link corresponding to the number of guest tickets you wish to claim. Once you arrive on the event page, click the gray 'Select' button, make sure the quantity in the dropdown menu matches the desired number of guest tickets, and then click the green ‘Find Seats’ button.

Next, select ‘Complimentary Grad Student Guest’ in the Ticket Type dropdown menu for each guest ticket. Then, be sure to select ‘Print at Home’ (NOT ‘Will Call’) for the Shipping Method and click the green ‘Confirm Reservation’ button. The ‘Print at Home’ option will afford you access to a PDF version of your guest tickets you can use even if you don’t intend to actually print them.

After confirming your reservation, you should be taken to a summary of your order. If this form is blank, go back and make sure you have selected ‘Complimentary Grad Student Guest’ for each guest ticket in the previous step. If you see the correct number of guest tickets on this page, click the green ‘Confirm Order’ button. On the next page, click the green ‘Process Order’ button. You should receive an on-screen message indicating your order is now complete. From this page you should also be able to click the green ‘Print Tickets’ button in order to download a PDF containing your guest ticket.

You should also receive an email receipt with a PDF attachment containing your guest tickets. Note that neither the confirmation message nor the receipt will be sufficient for entry to the graduate and professional student section in Cameron. Please make sure you have access to each barcoded guest ticket when you and your guests arrive at the Bostock Gate ticket office to receive your wristbands.

Guest Ticket Issues: If you experience technical difficulties claiming a guest ticket for Tuesday’s game, please email us with the following information so we can help you figure out what might be going on.

1) The email address you use to log into the ticket portal (note that FIRST.LAST@duke.edu and NETID@duke.edu would exist as different accounts).

2) Your ticket account number (can be found under your name on the main page after you log in).

3) Your Duke unique ID.

4) A description of the issue you are experiencing, including any relevant error messages you might be seeing via the ticket portal.

Prohibited Items:

-Bags of any kind are not allowed in our section, including but not limited to: purses, backpacks, clutches, fanny packs, gym bags, and camera bags. You will not be allowed to receive a wristband if you are carrying a bag. If you do arrive with a bag, you can take advantage of the complimentary bag check in the Scott Family Athletic Performance Center lobby.

-Other prohibited items include: outside food and drink, water bottles, umbrellas, and cameras with lenses longer than four inches.

-Note that glass containers are not permitted in the plaza outside the Bostock Gate ticket office.

Please let us know if you have any questions or concerns about game day procedures.

Go Duke!